Refund and Cancellation Policy

Refund Policy

Subscription fees are non-refundable once payment has been processed. However, refunds may be issued for any remaining unused credits in accordance with our policy. Refunds for eligible credits will be processed within 5-7 working days from the date of approval. The credited amount will be transferred to your original payment method or bank account, depending on our bank processing times. Delays may occur due to bank holidays or unforeseen circumstances.

Cancellation Policy

You may cancel your subscription at any time through your account dashboard or by contacting our support team. Cancellations will take effect at the end of your current billing cycle. No refunds will be provided for the remaining period of an active subscription, but any unused credits at the time of cancellation may be eligible for a refund as per our policy.

How to Request a Refund or Cancellation

To request a refund for unused credits or to cancel your subscription, please contact our support team via our Email: connect@dataequinox.com. Provide your account details and the reason for your request. Our team will review your request and respond within 3-5 business days.

Non-Refundable Items

• Subscription fees once paid are strictly non-refundable.
• Credits that have already been used or consumed are not eligible for a refund.
• Promotional or bonus credits are non-refundable.

Contact & Support

If you have any questions, concerns, or requests regarding this Refund and Cancellation Policy, please feel free to reach out to us:
Email: connect@dataequinox.com