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Read DEQX.AI's refund policy to understand eligibility, request procedures, and our commitment to transparent and customer-first resolutions. We believe in fair practices and ensuring customer satisfaction.
Learn about our refund policy for subscription fees and unused credits. Understand when refunds are eligible and how the process works for different subscription types.
Find out how to cancel your subscription and what to expect. Our cancellation process is straightforward and designed to be customer-friendly while maintaining transparency.
Last modified: February 15, 2024
Subscription fees are non-refundable once payment has been processed. However, refunds may be issued for any remaining unused credits in accordance with our policy. Refunds for eligible credits will be processed within 5-7 working days from the date of approval. The credited amount will be transferred to your original payment method or bank account, depending on our bank processing times. Delays may occur due to bank holidays or unforeseen circumstances.
You may cancel your subscription at any time through your account dashboard or by contacting our support team. Cancellations will take effect at the end of your current billing cycle. No refunds will be provided for the remaining period of an active subscription, but any unused credits at the time of cancellation may be eligible for a refund as per our policy.
To request a refund for unused credits or to cancel your subscription, please contact our support team via our Email: connect@dataequinox.com. Provide your account details and the reason for your request. Our team will review your request and respond within 3-5 business days.
If you have any questions, concerns, or requests regarding this Refund and Cancellation Policy, please feel free to reach out to us:
Email: connect@dataequinox.com